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Privacy Policy

Effective July 15, 2026

This policy explains what data ViralWhen (operated by Collector Vault) collects, how we use it, and the choices you have. It applies to the ViralWhen application and services.

1. Data we collect

Account data — your email, name, and organization details. Content data — the assets you upload (images, footage, audio, logos) and the videos, scripts, and briefs you generate. Usage data — product analytics and error diagnostics used to operate and improve the Service.

2. How we use your data

We use your data to provide the Service (generating and rendering videos), maintain your account, process billing, secure the platform, and improve product quality. Generated-content signals may be used in aggregate to improve pipeline quality; we do not sell your personal data.

3. Processors & sub-services

We rely on third-party infrastructure to run the Service, including cloud database and authentication (Supabase), object storage (Backblaze B2), GPU compute (Modal), hosting (Vercel), analytics (PostHog), and error tracking (Sentry). These providers process data on our behalf under their own terms.

4. Retention

We retain your content and account data for as long as your account is active or as needed to provide the Service. You can delete your account from Settings, which removes your organization data as described in our deletion process; some records may be retained where required by law.

5. Your rights

You can access and export your data, correct your account information, and request deletion. The app provides a data export and an account-deletion option in Settings. Contact us for any request we can’t fulfill in-product.

6. Security

We use industry-standard measures including encryption in transit, scoped access controls, and org-level data isolation. No system is perfectly secure; we cannot guarantee absolute security.

7. Changes to this policy

We may update this policy as the product evolves. Material changes are reflected by the effective date above and, where appropriate, communicated in-app.

Questions? Contact us at collectorvault.global@gmail.com.