Terms of Service

You must be at least 18 years old. You must give accurate account information, keep your credentials secure, and you are responsible for everything done under your account. Beta access requires a valid invitation; invitations are single-use and personal to the recipient.

Organisations may have several members with different roles. If you invite someone into your organisation, you are giving them access to that organisation’s content, and you remain responsible for what they do with it.

You describe what you want and supply your own assets. An automated pipeline writes a script, generates or animates a presenter, produces a voiceover, composites a video, and can produce additional variants of it. You can edit the result, and — if you connect a channel — schedule and publish it and read back how it performed.

Output is produced by machine learning models. It will not always be accurate, appropriate, or what you asked for. Review every video before you publish it.

You keep ownership of everything you upload and everything the Service generates for you from it. We claim no ownership of your brand assets, your footage or your finished videos.

You grant us a non-exclusive, worldwide licence to host, store, copy, transmit, adapt and process your content, and to pass the necessary parts of it to the providers listed in our Privacy Policy, strictly for the purpose of operating the Service for you, supporting you, and keeping the Service secure. This licence ends when you delete the content or your account, except for copies in backups that age out on their normal cycle.

We use aggregate, non-identifying signals about how generations perform to improve the pipeline. We do not use your footage, your brand assets or your finished videos to promote ViralWhen without asking you first.

You confirm that you hold the rights to everything you upload, and that using it in a generated video does not infringe anyone else’s rights. In practice, this is where most problems start, so specifically:

Faces and voices. If a person’s likeness or voice appears in what you upload, you must have their permission to use it this way — including for an AI-generated presenter based on their image. If it is not your own face, get that permission in writing.

Footage, music and fonts. Stock, client-supplied and agency-supplied material carries licence terms. Music in particular is rarely cleared for paid social use by default.

Logos and brands. You must be entitled to use the brands that appear in your video.

You may not use the Service to create content that impersonates a real person or organisation without authorisation; that is unlawful, defamatory, hateful, harassing or sexually explicit; that involves minors inappropriately; that promotes fraud, scams or dangerous activity; or that makes claims about a product which are false or that you cannot substantiate.

You may not resell or sublicense access to the Service, share an account across multiple businesses to avoid plan limits, attempt to circumvent credit or rate limits, reverse engineer or scrape the Service, use it to build a competing model or dataset, or probe its security without our written permission.

You are responsible for complying with the rules of the platforms you publish to, including their requirements to disclose AI-generated or synthetic media. We do not apply those disclosures for you.

Generative models produce similar results from similar inputs. Another customer may receive output that resembles yours, and we cannot and do not promise that any video, script or hook is unique, original in the copyright sense, or protectable. Nor do we promise that a given output does not resemble existing material. If uniqueness matters for a campaign, review the output on that basis before using it.

The Service depends on third-party AI, storage, compute and payment providers, and — if you connect them — on your social platforms. Your content passes through those providers as described in the Privacy Policy, and their terms apply to that processing. We are not responsible for a third-party provider’s outage, change of terms, or decision to suspend your channel.

Generating consumes credits. Your plan sets how many credits and variants you get, and the app shows the cost before you commit to a run. Paid plans are billed in advance through our payment processor; taxes are added where they apply.

Beta pricing, credit allowances and variant caps may change. Where a change reduces what a paying customer already bought, we will apply it from the next billing period rather than retroactively, and tell you before it takes effect.

You can stop a generation while it is running. If you stop it before it commits to the expensive GPU work, the credit is refunded in full; if you stop it after that point, a partial refund is applied, and the app tells you which case applies before you confirm. A run that fails because of a fault on our side is refunded.

Credits consumed by a generation you simply do not like are not refundable — the work was performed and paid for downstream. You can cancel a subscription at any time; it stops at the end of the current period, and we do not pro-rate part-months unless the law where you live requires it.

If you connect a social account, you authorise us to publish content you schedule and to read back its performance metrics, using tokens that account’s platform issues. You can disconnect at any time in the app, which revokes our stored tokens. You remain responsible for what is published to your channels.

The Service itself — the software, the pipeline, the interface, the templates and the ViralWhen name and marks — remains ours. These terms give you the right to use the Service, not any ownership in it, and nothing here transfers our rights to you by implication.

The Service is provided during the beta on an “as is” and “as available” basis, without warranties of any kind, express or implied, to the fullest extent the law allows. We do not commit to an uptime level, and we may modify, suspend or discontinue features.

Beta means beta: keep your own copies of anything you cannot afford to lose. The product provides an export, and we recommend using it.

You can stop using the Service and delete your account at any time from Settings. Deletion is permanent — export first.

We may suspend or terminate access if you breach these terms, if your use puts the Service or other customers at risk, if we are required to by law or by a provider we depend on, or if we discontinue the Service. Except where a breach makes it impossible, we will give you notice and a reasonable chance to retrieve your content. If we terminate for our own convenience while you are on a paid plan, we will refund the unused portion of what you have paid.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, nor for loss of profit, revenue, goodwill, data, or anticipated savings, arising from your use of the Service — including from a video that underperformed, a campaign that did not run, or a platform that rejected or removed your content.

Our total liability to you for all claims in any twelve-month period is limited to the amount you paid us for the Service in the twelve months before the claim arose, or SGD 100 if you have paid us nothing.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation — and any limitation here is subject to the reasonableness requirement under the Unfair Contract Terms Act. If you deal with us as a consumer, your statutory rights are unaffected.

You will indemnify us against claims, losses and reasonable legal costs arising from content you upload or publish through the Service, from your breach of section 4 (rights you must have) or section 5 (prohibited uses), or from your breach of a platform’s rules. We will tell you promptly about any such claim and will not settle it without consulting you.

If you believe content generated or published through the Service infringes your copyright or another right, email privacy@viralwhen.com with the material concerned, where it appears, what right you hold and how to verify it, and your contact details. We investigate every complaint and will remove content, or suspend an account, where a complaint is substantiated.

We may update these terms as the product develops. Material changes are reflected in the effective date above and notified in the product before they take effect; continuing to use the Service afterwards means you accept them. If you do not accept a change, stop using the Service and delete your account.

These terms are governed by the laws of Singapore, and you and we submit to the exclusive jurisdiction of the courts of Singapore. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory rules of your local law.

Before starting a formal dispute, please contact us at privacy@viralwhen.com — nearly everything is faster to resolve that way.

These terms, with the Privacy Policy, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest continues to apply. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor of the business on notice to you. Neither of us is liable for failure to perform caused by events beyond reasonable control. Notices to you may be sent to your account email or shown in the product; notices to us go to privacy@viralwhen.com.